FAQ QUESTIONS& ANSWERS ABOUT THE HOTEL SENDLHOFER’S IN BAD HOFGASTEIN
Here you will find the answers to frequently asked questions about the hotel Sendlhofer’s in Bad Hofgastein. In case you do not find the answers to your questions here, you can contact as per e- mail or call us.
YOUR QUESTIONS. OUR ANSWERS
You can check into your room at 2pm and your apartment at 4pm. Please contact us per e- mail or call us if you arrive after 6 pm.
Children are welcome and we charge different prices depending on their age.
Find out more about our prices right here!
Breakfast at LUKE’S Wohnzimmer starts from 07:30 am to 11:30 am.
With our schmankerl culinary you can look forward to breakfast in LUKE’S Wohnzimmer from 07.30 to 11.30 and a 4-course menu in LUKE’S style. Tap water and soda are included throughout the day!
You may stay in your rooms until 11 am and in your apatment until 10am. You may request a late checkout. We will try to accommodate your requests if enough rooms are available in the hotel.
The city tax is € 2,40 per person/ per day. There’s an additional country tax of € 1,10 per person, charged only once, if you stay more than 5 nights (children up until the age of 15 are excluded from the tax).
To confirm a booking, we ask you to pay a deposit into our bank account. You may also pay with a credit card. The requested deposit is 30% of the total booking cost.
You may pay with cash (EUR), Maestro, VISA, Mastercard or ‘Gasteintaler’.
Please note that we charge a deposit of 30% for bookings.
If you cancel 8 days before the arrival date, you can cancel free of charge.
If you cancel between 7-4 days before the arrival date, we will charge 50% of the agreed booking price.
In the event of cancellation less than 3 days before the arrival date, we charge 90% of the agreed booking price.
Our cancellation conditions change in the winter season at Christmas and New Year’s Eve.
You can cancel free of charge up to 30 days before the arrival date.
For cancellations between 29-14 days before the arrival date, we charge 50% of the agreed booking price.
In the event of cancellation between 13-7 days before the arrival date, we charge 70% of the agreed booking price.
In the event of cancellation less than 6 days before the arrival date, we charge 90% of the agreed booking price.
To avoid unnecessary cancellation costs, we recommend you get travel insurance via www.europaeische.at
Terms and conditions of the Österreichischen Hotelverband apply (www.hotelverband.at/down/AGBH_061115.pdf)
Yes, pets are welcome per request.
Breakfast is € 25,- per person for adults and free of charge for children younger than 2.
Children 2-6: € 5,-
Children 6- 10: € 10,-
Children 10-15: € 15,-
Children 15-18: € 20,-
LUKE’S Wohnzimmer offers warm dishes between 3 pm and 10 pm. The kitchen is open between.
Our nature spa is open between 8.00 am and 21.00 pm
Yes, there’s a non nude area in our nature spa. This area is in the family area. The area contains a sauna, an infra red sauna, a steam bath and an ice bath.
Yes, we are Tesla partners and equipped with two charging stations. We charge a one-off fee of € 15,- per load.
