General Terms and Conditions
Terms of purchase and delivery
The contract is concluded with Hotel Sendlhof BetriebsgesmbH.
Ordering vouchers and articles
In order to keep the order costs as low as possible, you can pay for the vouchers and articles directly by credit card or online bank transfer,
to have the voucher sent to you free of charge by e-mail. However, the vouchers can also be sent by post.
The vouchers are provided with a unique barcode which is required to redeem the voucher. The customer is responsible for keeping
for the confidentiality of the voucher template. Hotel Sendlhof BetriebsgesmbH is not liable for misuse of the voucher template.
Each voucher can only be redeemed once.
Only persons over the age of 18 are entitled to purchase in our internet shop.
Prices and products
1. the vouchers purchased or ordered cannot be redeemed in cash.
Should the consumption be less than the value of the voucher, you will receive a further credit note from the hotel.
2. invoicing with proof of taxation can only be issued at the time of the actual performance of the service, i.e. at the time the service is rendered.
2. the invoice with proof of taxation can only be issued at the time of the actual provision of the service, i.e. when the voucher is redeemed (UstG). 3.
3. no liability will be accepted for late delivery by post.
4. the voucher is only valid when the amount due has been paid in full.
5. the period of validity of the vouchers and treatment vouchers is printed on the voucher.
The voucher must be redeemed within this period. Vouchers are valid for an unlimited period of time.
All prices stated are gross prices.
Deviations in photos are possible. Errors and changes to the articles reserved. If an ordered item is no longer available, the voucher can be used for other services in our hotel according to its printed value – after prior agreement with Hotel Sendlhof BetriebsgesmbH.
Security guarantee & data protection
Your security has the highest priority! Therefore, data such as credit card number, bank code number, account number, name and
address are transmitted via a protected SSL line when paying by credit card. This ensures that no unauthorised person can read your
data entered during transmission on the Internet. In order to provide additional security in the voucher shop, we apply a number of additional security measures.
Your details are processed by us with the aid of automated systems. In this context, you will only receive advertising information from the shop operator. This data will not be passed on to third parties.
Exchange and return
Please return vouchers/products/articles that do not meet your expectations within 14 days of sending them to us. It is sufficient if the written declaration of withdrawal (cancellation) is sent within 14 days. However, the right of withdrawal does not apply if the use of the service has already begun within the withdrawal period.
This right of return applies to customers who are consumers within the meaning of the Consumer Protection Act.
In the event of loss, theft or cancellation of vouchers, no compensation can be provided by Hotel Sendlhof BetriebsgesmbH.
The place of jurisdiction is the district court St. Johann/Pongau
Type and scope of data processing
On our website there is the possibility to buy vouchers. If a user takes advantage of this option, the data entered in the input mask is transmitted to us and stored. These data are: Salutation/company, first name, last name, date of birth, e-mail address, address, telephone/fax, voucher value, wishes, payment data. If you make a voucher value from our websites, this is done through the online ordering platform of INCERT eTourismus Gmbh & Co KG, Leonfeldner Straße 328, A-4040 Linz, Austria. All order data entered by you will be transmitted in encrypted form. INCERT is committed to handling your transmitted data in accordance with data protection regulations. INCERT takes all organizational and technical measures to protect your data. We do not sell or otherwise market personal data to third parties. Your personal data will only be passed on to third parties or otherwise transferred if this is necessary for the business transaction, for example to the credit institution commissioned with the payment processing, or if you have given your prior consent. You can revoke your consent at any time. It may also be necessary for us to disclose your personal data due to statutory provisions or legal processes.
We reserve the right to charge a deposit of € 1.000,- per hotel room, a deposit of € 2.000,- per studio and a deposit of € 3.000,- per apartment. The deposit will be collected at check-in either in cash or by credit card and returned at check-out after acceptance of the rooms, studios and apartments, provided there is no damage. If there is any damage, we reserve the right to retain the entire deposit until we know the amount of damage and can offset.