Here you can find all the information about our hygiene concept. Our promise to you is a safe holiday with us in Bad Hofgastein.

Our Hygiene concept

For entry into Austria, the 2G+ rules (Vaccinated or Convalescent) and Boost or Negative PCR tested apply.
According to current regulations, we are only allowed to welcome guests in the hotel as well as in Luke’s Wohnzimmer which can comply with the 2G rules (vaccinated and recovered).

We offer maximum flexibility – up to 7 days before arrival it is possible to cancel or change bookings.

We recommend you use our online check-in. This way you can save time when you arrive and you stay safe. We will send you an e-mail before your arrival containing a link for the online check in service. You are not required to check in online, it is simply a recommendation. You may choose your check- in method according to your personal preference.

Our guests and our team are obliged to wear an FFP2 mask in all public areas. The wellness area is an exception, where, for example, a mask does not have to be worn in the water, in the sauna or in the steam bath or on the way there. On the way to the wellness area, however, they do. Please continue to keep the minimum distance of one metre from other persons in public areas (except persons living in the same household). We reserve the right to make changes.

We thoroughly clean your rooms in accordance with government regulations.
Further, all public areas of the hotel are regularly being cleaned with disinfectant.

Our team is regularly being updated on hygiene measures.
All staff are required to take a PCR- Test 1x per week to ensure the highest possible safety standards for our staff and our guests

Our recommendations for you: 

minimum 1m distance to people who are not part of your own group

avoid shaking hands, hugging and other physical contact

wash your hands regularly with water and soap for at least 30 seconds

avoid touching your face with dirty hands

sneeze or cough into your arm

please adhere to the recommendations of our staff